Cancellation Terms

Equip International UK, endeavours to work with our clients in a collaborative manner, including when issues arise during service provision or project implementation. In that regard we work to ensure that any issues our clients have are reported and resolved in collaboration and partnership before any request for cancellation of projects and refunds are initiated.  The same goes for when Equip International UK has any issues with the delivery of a project for a client. We will aim to come to the client in the first instance to resolve any issues.

​

Client Initiated Cancellation:

Clients may cancel a project by providing written notice via email to admin@equip-int.uk

A minimum notice of 15 business days is required for cancellation. Failure to provide adequate notice may result in additional charges.

​

Cancellation Fees:

1. If a project is cancelled after the initial 40% upfront payment has been made, the following fees will apply:

2. Cancellation within 15 business days of the project start date: 10% of the total project fee.

3. Cancellation after 15 business days but before 30 days after project start or before the project’s first milestone(s) are reached, whichever is sooner: 20% of the total project fee.

4. Cancellation before 30 days after project start but after the project’s first milestone(s) have been reached, will be subject to a pro-rated fee based on the work completed, plus an administrative fee.

5. Cancellation 30 days after project start and after first milestone: Full initial and second instalment payments will be chargeable

 

Refund Conditions

​

Eligibility for Refunds:

Refunds are applicable only if the project started less than 30 days prior to the cancellation and refund request, or if another mutual agreement is reached between Equip International UK and the client.

No refunds will be issued for projects that are in progress beyond the initial 30 days unless otherwise stated in the contract.

 

Process for Cancellation

To cancel a project, clients must submit a written cancellation request via email to admin@equip-int.uk . The request must include:

• Client’s name and project details.

• Reason for cancellation.

• Date of cancellation notice.

 

Equip International UK will acknowledge receipt of the cancellation request and confirm the cancellation details in writing within 5 business days.

​

Process for Refunds

Clients requesting a refund must submit a written request via email to admin@equip-int.uk including:

Client’s name and project details.

Bank details or payment method used.

• Reason for refund request.

• Refund requests will be processed within 15 business days of receiving all necessary documentation.

 

Refunds will be issued using the original payment method unless otherwise agreed upon.

​

Additional Information

Refunds are typically processed within 15 business days. However, the actual time to reflect the refund in the client’s account may vary depending on the payment provider’s policies.

Equip International UK may offer alternative solutions such as project rescheduling or service credits, subject to mutual agreement and at our discretion.